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Jeff Smisek

United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers

Ralph Nader | Posted 04.18.2015 | Business
Ralph Nader

Consider this advice: drop the risky outsourcing; treat your employees as Southwest does; and stop ratcheting up the fees for baggage, changes of reservations, etc. Unless, that is, you believe that customer backlash, investigations by media and lawmakers and lower job gratification are not anywhere on your horizon.

United CEO Talks 787s

AP | JOSHUA FREED | Posted 09.28.2012 | Travel

-- For years, airline executives were criticized for falling in love with shiny new airplanes, to the detriment of their shareholders. United Contine...

An Open Letter To United's Jeff Smisek

Jonathan Ezer | Posted 11.07.2012 | Travel
Jonathan Ezer

Last month, I passed the 25,000 mile mark and became a Premier Silver member on United Airlines. I expected the typical feelings of pride and self-importance that "status" usually confers, but my feelings were tempered by the many bad experiences on United in recent months.

United's 30,000 Foot View of Its Customers

Carol Roth | Posted 10.09.2011 | Business
Carol Roth

Are you out of touch with your customers? It may seem a simple question, but a lot of companies are. As I sit on my United Airlines flight and I wa...