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Waiting in Line is Bad Business

Rana Florida | Posted 10.17.2016 | Business
Rana Florida

Like many type A people with too many things to do and too many things I want to accomplish, I detest lines. Whether it's a line at the airport, a go...

The Future of Marketing 2: How to Add Japan into Your Business?

Milena Milićević | Posted 07.12.2016 | Technology
Milena Milićević

Nintendo is a perfect example of the company that first went into stardom in a different industry, at a completely different time period, but did not lose its edge. In 2016 the consoles have evolved into a museum relict and the mobile devices as we know will soon join them unless we add the AR/VR component to it.

Are Spa Managers Terrified of Kaizen?

Linda Harding-Bond | Posted 01.17.2017 | Business
Linda Harding-Bond

I recently met with a senior manager about the need for customer engagement training at his spas. Having had a number of treatments during which tim...

The Culture of Spa Called and It's Mad!

Linda Harding-Bond | Posted 06.09.2016 | Healthy Living
Linda Harding-Bond

As a spa professional I am often highly disappointed in the level of service delivered at Five-Star spas and resorts. I'm an American living in Bangko...

Bryan K. Williams: The Master of Five-Star Service

Linda Harding-Bond | Posted 01.23.2014 | Black Voices
Linda Harding-Bond

I had an opportunity to attend Dr. Williams' vibrant presentation on Five-Star service delivery at the International Spa Association's (ISPA) Conference and Expo in Las Vegas.

Major Company Donates Efficiency, Instead Of Money, To Charities

The Huffington Post | Eleanor Goldberg | Posted 07.30.2013 | Impact

Instead of handing over a big fat check, Toyota decided to share its expertise with a New York food bank to help the nonprofit serve more people, more...

It's Time to Rethink Continuous Improvement

Ron Ashkenas | Posted 07.22.2012 | Business
Ron Ashkenas

Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health. While it may be heresy to say this, recent evidence suggests that it's time to question these methods.

Notes From a Life Lived Fearlessly

Elizabeth Kuster | Posted 10.20.2012 | Healthy Living
Elizabeth Kuster

I guess you could say that I got this Becoming Fearless editor gig by making the study of fearlessness a lifetime habit ... People who haven't skydived sometimes ask me if that's the scariest thing I've ever done. Here's what I tell them: "No. That's just fear of dying. Fear of living is much, much scarier."

How Taking One Small Step Can Change Your Life

Rita Schiano | Posted 03.26.2012 | Healthy Living
Rita Schiano

Can taking one, small step really change your life? Proponents of kaizen think so. (And for the record, so do I.)

Applying the Japanese Philosophy of Kaizen to School Reform

Matthew Lynch, Ed.D. | Posted 12.03.2011 | Education
Matthew Lynch, Ed.D.

Kaizen is the idea that one does not need to wait for something to be broken in order to fix it. One should always look for opportunities to improve upon current processes, making things incrementally better.

7 Ways to Get Rid of the Restless Mind Syndrome (RMS)

Jasmine Boussem | Posted 11.17.2011 | Healthy Living
Jasmine Boussem

My mind wanders and twitches from one topic to another, buzzing and gurgling with things to do, people to see, wisps of possibilities for the future and images of the past.