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American Airlines May Make Your Flight Even Less Comfortable

AP | DAVID KOENIG | Posted 06.13.2013 | Travel

DALLAS -- American Airlines expects to add more seats to some of its planes, which could mean less leg room for passengers. The airline's parent comp...

5 Ways Airlines Can Improve Customer Service Now

Christopher Elliott | Posted 04.27.2013 | Travel
Christopher Elliott

Let's face it, airlines aren't exactly known for their outstanding customer service. They haven't been for years. But what can airlines, which are currently enjoying record profits, do right now to improve their service? Here are five steps that would cost virtually nothing.

Which Airline's Seats Are the Most Uncomfortable?

SmarterTravel | Posted 03.21.2013 | Travel

Although all coach/economy seats are cramped, not all are alike, and some are worse than others. Fortunately, you can avoid the worst offenders, at least most of the time.

Asking Hard Questions Of The 787

Peter Mandel | Posted 02.11.2013 | Travel
Peter Mandel

I don't know about you, but I'm starting to feel like I've read the same glowing write-up 50 times. There's so much buzz about the plane it seems almost suspicious.

Five Ways To Make Air Travel More Bearable

Peter Mandel | Posted 01.01.2012 | Travel
Peter Mandel

Airline passengers live the life of a toddler in the process of being punished. And, thing is, we're never sure exactly what we've done.