There are five parts of communication -- what's said, what's not said, words, tone of voice, and body language. Active listening is the process of fully attending to all parts of someone's communication.
Today, I'd like you to join me at brunch, my favorite meal. Before you start salivating over the idea of a Croque Monsieur, I should tell you that you'll be joining me in the kitchen. Not just any kitchen--the kitchen of a busy restaurant.
As a leader, you must focus on building relationships, recognize signs of burnout in your employees, work to help them grow and show appreciation. If you take care of your employees and work to make them happy, they'll take care of your customers and your company will thrive.
Organizational culture is dynamic. As the centerpiece of culture among your organization's workforce, you can make a tremendous impact. Start with yourself, and take time in selecting and nurturing your freelance workforce. Above all else -- remember that talent is not expendable, in-house or not.
A healthy balance of emotional control means you have measured reactions to most things, and every now and then you may decide to amplify your reaction for effect and to make a point. So what can you do to get control of your emotions?
Whether they realize it or not, people have two to three preferred learning styles. Think about it; when you have to learn something new, do you prefer to hear it, read it or touch it physically? Do you naturally make up songs about things?
A perception gap occurs when the intention you set forth and communicate is misunderstood by your audience -- bosses, peers, subordinates, clients, partners, and even friends. Unfortunately, it happens all the time.
We've all been in a meeting that never seems to end and you wonder to yourself, "Why am I even here?" Most companies are what I like to call "meeting happy" and call meetings for just about everything and everyone is invited
It's maddening when people do the opposite of what we tell them to do. Remind your boss to look at a report, and he puts it off longer. Discourage a friend from taking a job, and she accepts it. You're reading this post, even though the headline demanded the exact opposite.
The act of getting out of the office can inspire employees to chat about non-work-related topics and increase feelings of closeness. Friendships often blossom and, ultimately, bonds created translate to healthy and supportive working environments.
There's surprisingly little rigorous evidence demonstrating that companies really can make money by doing more good. To this end, my collaborators and I have spent time over the last several years carefully document the positive impact of kinder, gentler corporate initiatives.
Where is the innovation in America's workforce? The answer is in the question. American history is replete with examples of people with great potential who have been overlooked or under-challenged by their managers.