It really doesn't matter what line of work you are in, at some point, there will be a business relationship in conflict, a difficult client, or some type of negative situation involving a client. If your goal is relationships before revenue, these situations may be an opportunity to develop a strong, long-term, positive business relationship.
The partner in charge of an audit of a client company has two functions; (1) as boss of the auditors who will check the company's records to ensure the accuracy of its accounting statements, (2) to manage the relationship between the auditing firm and its client, the management and audit committee of the board of directors.
On a recent humanitarian trip to Rwanda, I discovered a country that has been through the absolute darkest times, yet is now filled with the kindest and gentlest people I have met. A mere two decades after a horrific genocide that left no citizen untouched, Rwandans today exemplify kindness, strength and resilience.
While at an event the other night, I got talking about this challenge with an accomplished colleague of mine, Tiffany Liu, whom I have always admired for her leadership qualities. She had a lot of valuable insights from her experiences, and a unique take that was different to what I usually heard in leadership meetings or summits.