As a globalized workforce increasingly turns to email to manage inevitable conflict, the impact of how we communicate by email is greater than ever.
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It's important that we acknowledge what we are feeling -- all the anger, unfairness, and aversion -- and really honor how hurt we are.
I think we've all been in a situation where something goes wrong, and our first inclination is to kick or scream or throw things. Then cooler heads prevail, and we realize that we actually need to manage the conflict, rather than just vent.
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