Buried in the fine print of those "terms and conditions of use" is a forced arbitration clause. That means that if you have a dispute with Spotify, you have to take your case to a decision maker at a firm they choose -- not a judge or jury. In addition, if Spotify violates the rights of thousands, even millions, of its listeners, they can't band together to seek justice.
Our film Lost in the Fine Print shows what happens when consumers and employees are prevented from standing up for their rights in court and instead forced to go before an arbitrator hired by the very company that wronged them. Much of the time, forced arbitration clauses mean those disputes never go anywhere at all. Now there is a new mass of additional evidence.