Employers often don't have the necessary information on how to deal with employees who require assistance dogs. In addition to needing to understand how to integrate the dog into a work setting, employers have concerns about how other employees will react.
The person with the service dog came in to attend the meeting, and the manager said there was a palpable change in the room's atmosphere. "As soon as the dog and its partner arrived, it was as if people took a deep breath and calmed down. The discussion took on a new tenor."