If you feel like the cordial grace period of the person in front of you has expired, pressure them to make up their fickle mind. Don't stand too close, but just close enough to make them feel your accelerating pulse and your judgmental eyes.
To survive its bankruptcy, Blockbuster must move quickly and optimize its workforce and store count. It also needs to reduce its debt. Most importantly, Blockbuster must also reinvent how Americans consume media.