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Netflix Customers

Firing Customers to Flatten the Whale

K. Sudhir | Posted 04.07.2012 | Business
K. Sudhir

The more a firm can flatten this hump, the more it will profit from customers who do not bleed the firm. So the question stands: when should a firm fire a customer?

When Customers Push Back: 3 Recommendations

Ernan Roman | Posted 01.29.2012 | Business
Ernan Roman

Empowered, activist customers are getting better and better at making their displeasure known... and, as they proved this year, they are also getting better at winning battles against big companies.

Netflix Hates Its Customers, Like, A Lot

Posted 09.27.2011 | Comedy

It seems like everyone is mad at Netflix these days for perpetrating what Jason Alexander termed "literally the worst thing that has ever happened to ...