Be understanding and compassionate -- your people are in pain and they will criticize you, question you, berate you, and perhaps even revile you. Forgive them. Love them and care for them - they need good care and feeding on their arduous journey.
There was a time when newspapers were the powerhouses of the media world -- and licenses to print money. No more. They have been destroyed by technology. That's how it happens.
Ladies and gentlemen (or to avoid being gender-specific) members of The American Copy-Editors and Fact-Checkers Guild: It is my pleasure to welcome each one of you and, of course, "you" in the plural sense, to this evening's Hall of Fame Banquet.
Now, if we want to re-take control of the information side of the information revolution, we have to position ourselves in the real world of what these two trends mean and where they are immutably headed.
There is no question about it: most newspapers in the United States are on the ropes. They are not yet down and out, but they are close to that knockout blow. I know this, as most of you readers do, from personal experience.
There's something interesting happening and it's almost like we're going back in time. According to many sources, I've read that Kindle and iPad sales are down.
I like the idea of visiting the places I have been or want to go and getting a taste, of each place, especially while watching the TV news reports. The news sets and formats are all the same all over, but the accents, the stories, the whole flavor of each demographic are different and unique to that area.
Whether in print or online, whether in home, schools, or community, media can provide a vehicle to communicate in endangered and threatened languages while shining attention on the need to fortify them.
Meet the playful American poet Kenneth Goldsmith, who demonstrates how poetry is all around us -- you just need to open your eyes to it.
This transformation in the distribution of content is still at a relatively early stage, as the tools for corporations are only now coming into place. But it's obvious this wave will be massive and rapid.
One of the guys on my paper distribution route was a soft-spoken gray-haired guy with big black-framed eyeglasses. Politeness was a rare thing at a place like The Post, and this man always thanked me when I slapped the latest edition down on his desk.
We have seen the rise of a community known as the disgruntled commenter, the one who picks fights, hates the writing, never has anything nice (or productive) to say. But that's the price we pay and, well, I've come to realize it's a relatively small one.
How can media firms strategize, plan budgets, and decide where to allocate their resources effectively?
When I wrote five years ago that the San Jose Mercury News was in trouble, I had no idea what trouble was. The peril for the paper of Silicon Valley has certainly intensified since then.
We should be able to pay for the form we want it in, including how it is distributed. I would gladly pay to have a papergirl or boy deliver the paper on the right day in the right way, and I would tip for that privilege.