Within the course of a typical workday, life can dish up a wide array of curveballs, surprises and mini-crises. The key to navigating through many of these emergencies can be solved with items from the nearest drugstore.
Finish what you start. This seems simple, but doing what you say you are going to do is the first step to establishing a strong professional reputation. If you say you are going to do something, follow through. No excuses.
There is a "right" way to apologize, and there is a wrong way. The right way is to accept responsibility for your actions and remorsefully express your sincere regret for the damage done. The wrong way is anything other than a heartfelt apology.