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Omnichannel

Omni-Personal is What Makes Omni-Channel Retail Truly Disruptive

Roberto Ramos | Posted 01.21.2015 | Business
Roberto Ramos

Much has been said about Omni-Channel being retail's most recent disruptive boost. The approach, which leverages the power of technology and data to deliver consumers products and services across channels, has made retailers smarter and more nimble.

The Coming Retail Singularity

Jon Bird | Posted 02.02.2015 | Business
Jon Bird

In retail evolutionary terms, we are still crawling out of the primordial sludge when it comes to Singularity, but before we know it, we will be walking upright and running.

Can You Improve Customer Service By Empowering Your Team?

Alistair Niederer | Posted 01.23.2014 | Business
Alistair Niederer

More employee empowerment really is a great deal for employees, customers, and customer service managers - perhaps more firms should be exploring this idea?

5 Retail Technology Approaches to Combat Showrooming

Andrew Cherwenka | Posted 03.26.2013 | Business
Andrew Cherwenka

A growing number of shoppers are researching their purchases in-store then buying later online, which would be fine if the sale went to that retailer. But when it goes to Amazon or a competitor, it means the store served as an unpaid showroom.

Top Retail Buzzwords for 2013: Omnichannel, Personalization, Mobile

Andrew Cherwenka | Posted 03.20.2013 | Business
Andrew Cherwenka

A record 27,000 retailers and technology vendors converged in NYC this week for the National Retail Federation's Big Show. On the heels of a modest holiday retail season -- up only 3 percent year over year -- three keywords dominated.