Much has been said about Omni-Channel being retail's most recent disruptive boost. The approach, which leverages the power of technology and data to deliver consumers products and services across channels, has made retailers smarter and more nimble.
A growing number of shoppers are researching their purchases in-store then buying later online, which would be fine if the sale went to that retailer. But when it goes to Amazon or a competitor, it means the store served as an unpaid showroom.
A record 27,000 retailers and technology vendors converged in NYC this week for the National Retail Federation's Big Show. On the heels of a modest holiday retail season -- up only 3 percent year over year -- three keywords dominated.