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On Hold

The Wait Is Not Over

Leonard Slatkin | Posted 07.05.2014 | Comedy
Leonard Slatkin

Over at my telephone/internet/cable company, they play one lite jazz segment over and over. For more than an hour I listened to this ditty, all 30 seconds of it, before it repeated and repeated. It was minimalist hell.

Woman Wastes 6 Hours Of Her Life On Hold With Target

Posted 12.30.2013 | Business

Think you've had a frustrating phone experience with a customer service rep? It was likely a breeze compared to the hell endured by Katie Johnson. ...

Is There Such A Thing As 'Customer Service' Anymore?

Myra Demeter | Posted 05.17.2013 | Fifty
Myra Demeter

'Customer service -- May I help you?' We all long to hear those words, but more often than not when you call customer service you become trapped in the abyss of telephone hell -- a maze of automated systems, on-hold extended silences and frustrating pathways.

Too Old to Be on Hold

Karin Kasdin | Posted 09.29.2012 | Fifty
Karin Kasdin

Harold and I have reached the age when the phrase "time is precious" actually means something. We don't have time to wait on hold listening to The Carpenters and Yanni on repeat.