Regrettably, too many camp administrators are passing off concerns of parents as overreactions, claiming that there is nothing that can really be done in such wide-open environments. Others recognize the threat but are misallocating their limited resources.
Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health. While it may be heresy to say this, recent evidence suggests that it's time to question these methods.
I'm sure you know the kind of business I'm talking about. It's that place that has an innovative or high-quality product or service, is cute and charming, is obviously run with love and passion, has lovely well-intentioned staff -- but just doesn't have its act together. Sound familiar?