It takes under thirty steps to get from my car to my office building door - fifteen seconds from one place to the other. Even so, during this morning's "walk," I couldn't avoid being confronted with the kind of behavior that inadvertently screws up workplace cultures and renders managers and their groups ineffective.
Some argue that the role of a COO conflicts with the authority of the CEO and creates an unnecessary layer of management. While this argument may have some merit, the CEO is ultimately responsible for ensuring the success of the business. Recent research shows that there is a direct correlation between increased organizational performance and the presence of a COO.