On average hotels do a much better job of satisfying customers than airlines—a conclusion supported by many surveys and ranking systems. But bea...
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Points are the airline's property and can be confiscated at any time, for any reason. To some air travelers, that makes them worthless.
Airlines aren't the only ones guilty of overbooking. Hotels overbook their rooms on a daily basis, resulting in guests with confirmed reservations being told that there's no room at the inn -- pun intended.
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