A haiku is a Japanese three-line poem, 17 syllables, written in 5/7/5 syllable count. After three hours on the runway, then a cancelled flight, followed by six more hours at the airport, it was time to devote myself to this ancient literary form.
Keeping a plane at the gate may be the ultimate way to say, "We care." It requires that an employee ignore years of training and be willing to face real consequences on an upcoming performance review. The message is unmistakable: You're important to us.