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Patient Experience

The Value of Family Presence in the Hospital Room

Brian Boyle | Posted 09.15.2015 | Impact
Brian Boyle

I often reflect back on my time in ICU as a team effort, between myself and my care team, and also with my parents, family, and friends. Having my parents there with me in the hospital meant everything to me. Growing up, they were my role models, my friends, my supporters -- and in the hospital, my guardian angels.

The Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital Room

Brian Boyle | Posted 05.31.2015 | Impact
Brian Boyle

The world is full of unknowns. We were a normal family living a happy life, and then one day, a near fatal car accident changed everything.

A Dark Day and a New Dawn -- The Evolution of Higher Education and Workforce Learning

Julian L. Alssid | Posted 05.09.2015 | Education
Julian L. Alssid

Colleges close and merge, but that this happened so quickly to a school of such standing was a disturbance of a different dimension. If Sweet Briar was a glimpse of one future for higher education, I got a look at an alternate future in Oakland.

Small Things Big Wins in Health Care

Brian Boyle | Posted 04.27.2015 | Impact
Brian Boyle

When it comes to the recovery of a patient, no matter how small an improvement is, there is still a level of improvement that is taking place. Something as subtle as the blink of an eye can be a monumental milestone because in that split second you are witnessing a speck of light in a world that had the possibility of remaining in complete darkness.

Improving Patient and Family Engagement in the Hospital Room

Brian Boyle | Posted 01.19.2015 | Impact
Brian Boyle

Back in 2004, my care providers explained to me that they were able to save my life because they had the latest state-of-the-art technology at that point in time. If it were ten years earlier, they told me that things could have been a lot different.

Making It Personal: Why Everyone Should Care About Big Data

Eric Silfen, M.D. | Posted 08.19.2014 | Healthy Living
Eric Silfen, M.D.

For most of us, the term "Big Data" sounds pretty remote from our own experience -- and not particularly relevant. An explosion of data, from millions...

The Courage And Triumph Of The Patient

Leah Binder | Posted 02.15.2014 | Business
Leah Binder

Many providers still do not grasp that improving patient experience requires something more than studying the issue and implementing a few new policies.

Putting Patients Back in the Health Care Conversation

Gerard van Grinsven | Posted 02.02.2014 | Healthy Living
Gerard van Grinsven

Through the Cancer Experience Survey we learned that 83 percent of cancer patients found it important to be "involved fully" in their care. What this data tells me is that patients are demanding a different and deeper connection with us.