Peter Bauer is mad. His wife, Susan, a loyal United Mileage Plus member, can't seem to redeem her hard-earned points for what she'd been promised: "free" flights -- or "free" anything, for that matter.
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You need an accountant to manage your miles.
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While consumers are dutifully stacking miles and points, the airlines may be counting on those "rewards" going bad before customers can cash in.
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On the Weight Watcher diet program, the fewer points you rack up the better. Not so on your FICO score where the objective is to gain as many points as possible.
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