To compete online, there are 6 customer-service elements a business must master: easy shopping, accurate product descriptions, clear shipping information, a transparent return policy, easy access to customer service and the willingness to meet customers' requests. Let's look at each element in detail.
If you have a startup you should be obsessed with creating value. If you are just getting going it can be a difficult path to work out what to focus on and where the value lies. This blog should help give you a focal point, allowing you to laser in on the vital aspects that will allow you to create value.