Don't let your pride get in the way. People make mistakes. Even successful business people.
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I've made a purchase from every lemonade stand I could feasibly stop at (what can I say, I like to support budding entrepreneurs), and I've never reacted with, "wow, that is good lemonade!"
What do I want my letter to Delta to accomplish? Reimbursement? Retribution? Yes, that would be nice, but doubtful. Therapy? I have a blog for that.
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