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Restaurant Hospitality Magazine

How Should Restaurants Handle Their Order Mistakes?

Michael Sanson | Posted 08.05.2012 | Home
Michael Sanson

How restaurants react to mistakes, both behind the scenes and out front, makes all the difference. Fix it! Don't blame someone.

What Restaurant Owners Think About The Pepper Mill Routine

Meathead | Posted 07.03.2012 | Home

Does the food need pepper? If the answer is yes, then why didn't the chef use the proper amount of pepper before the dish reached my table?

What Restaurants Think About Bending The Rules

Meathead | Posted 06.02.2012 | Home

My friend was willing to spend $36 on four tacos that would have cost $8 if they were eaten in the restaurant. On the surface, it appears to be a tidy profit for the restaurant to decline.

What Restaurateurs Think About Menu Substitutions

Meathead | Posted 05.13.2012 | Home

Here's a controversial editorial from Restaurant Hospitality magazine I thought I would share with you along with a few of the responses from the many received.