Mary Barrett Costello is no ordinary entrepreneur, she's extraordinary by all rights. She has built an empire that consist of 3 restaurants, a massive catering business, a haunted house, and more than 325 employees.
In restaurants it really is all about the guest. Among many other things, it's about spending time with guests, getting to know them, keeping track of what they like and don't like, helping them to feel special.
Some of my fondest memories of great meals are centered around the company first, food second. Yet our relationships are now initiated through a dizzying array of social media that creates a buffer to real friendship, formed through the safety of the web.