It's so achingly simple but so few people seem to get it. Stop selling products. Be there to assist your customer, but just give them some room. People everywhere are sick and tired of getting a hard sell. With little choice and increasing pressure to buy things they don't need, people get deflated and depressed. We are all consumers and we all hate being sold stuff.
A lot has been written about the decline of the brick-and-mortar side of the retail sector--so much in fact that it can be easy to think that the sector itself is in decline. Take a step back from a focus on the retail stores of our childhood memories, and what emerges is a sector that is remarkably nimble in the ways it is adjusting to and profiting from the retail environment of today.