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Robert Moritz

Why Most People Are Just 'Mediocre' At What They Do

The Saturday Evening Post | Posted 03.09.2013 | Fifty
The Saturday Evening Post

A short time ago, I called my bank with a simple question about my account, only to be faced with an endless maze of voice recognition questions -- press 1, press 4, for Spanish press 2, etc. etc. 'Can't I just get a human operator?' I fumed with exasperation. If I could, the call would have taken less than a minute.