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Roger Dow

Lost Bag and Flight Delay Rules: A Band-Aid, Not a Cure, for Air Travel Woes

Roger Dow | Posted 10.25.2016 | Business
Roger Dow

White House officials announced new rules last week aimed at mitigating travel headaches such as flight delays, hidden fees and lost bags. That's good...

Here's How Complaints Can Improve Your Business

Ira Kalb | Posted 04.13.2016 | Business
Ira Kalb

The way companies handle complaints can mean the difference between success and failure in an increasingly competitive marketplace. Businesses that tu...

Turning Complaints Into Closer Relationships to Improve Your Business

Ira Kalb | Posted 06.24.2015 | Business
Ira Kalb

Just about every comprehensive study done on this subject points to greater success for companies that turn the negatives represented by complaints into positives.

Time for the U.S. to Promote Travel

Mike Smith | Posted 05.25.2011 | Politics
Mike Smith

Unlike most other developed nations, the U.S. doesn't promote tourism to attract visitors. The Travel Promotion Act could serve as a much-needed stimulus for this depressed industry.