In 2012, after 3 years of improving our technology and our business model, we finally started to scale beyond the pilot.
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I do not believe that government should lower risks for investors -- such structures create perverse incentives. But what governments can do is improve investors' potential returns.
I had a chance to talk with Jean Case, CEO of the Case Foundation, about their commitment to make big bets, innovate, learn from failure, collaborate and do it all with a sense of urgency.
We can find many critical success factors, like finding and retaining high-value customers, which apply to companies that are product centric or services centric. Here are a few which are at least most relevant and important to the services arena.
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