iOS app Android app

Self Service

A New Scanner from Panasonic Is About to Change Retail Forever

Gene Marks | Posted 12.22.2016 | Business
Gene Marks

Going shopping sucks, doesn't it? Think of all the time and energy that's wasted. You walk down the aisle. You pick out a box of Mallomars because the...

7 Tech Savvy Ways to Keep Your Teeming Customers Satisfied

Toby Nwazor | Posted 01.25.2016 | Business
Toby Nwazor

To stay ahead of the competition, you need to go beyond the traditional customer care and retention services. You need to satisfy the teeming number of customers at hand. Doing that that requires an upgrade, else you will lose them to your competitors.

The Shifting Support Channels of 2015

Tim Joyce | Posted 03.22.2015 | Technology
Tim Joyce

The fast-changing customer care market will continue to shift the goal posts in 2015. The way that customer support is requested, expected and required to be delivered will grow in variety and importance over the coming year.

You're the Customer. Why Do They Think You Work for Them?

Martha Rogers | Posted 05.20.2014 | Business
Martha Rogers

My husband is a television guy, so we have screens everywhere. Everything works fine, except the kitchen TV. "Hello," I say to the cable company. "Me ...

20 Most Important Words for Your Small Business

Barry Moltz | Posted 05.25.2011 | Business
Barry Moltz

Words are powerful things. It is important in your business to understand and define each term -- for your company and customers.

What the Bank Branch Will Become

Brett King | Posted 05.25.2011 | Business
Brett King

I think that branch networks are currently in a precarious situation and bank's might find themselves saddled with a costly anachronism if they don't anticipate the customer behavioral shift.