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Despite Setbacks, a New Survey Says More Restaurants Around the Country Will Go Tip-Free

Grub Street | Posted 06.08.2016 | Taste
Grub Street

When Grub ran into Danny Meyer at this year's MoMA Party in the Garden, we asked him, of course, about the state of his no-tipping policy and the difficulties faced by his fellow restaurateurs making the change.

Things Restaurant Servers Say... And What They Really Mean

Thrillist | Posted 10.14.2016 | Taste

By: Dan Gentile Credit: Shuttershock (edit) The customer isn't always right, but since it's terribly awkward to tell them they're wrong, restaurant...

Benghazi Is Political, But Clinton's Email Scandal Is Serious. That's Why Bernie Sanders Will Win

H. A. Goodman | Posted 10.07.2016 | Politics
H. A. Goodman

With Bernie Sanders as nominee, Democrats won't have to endure endless scandals and defend against real or fabricated controversies. Benghazi might be politically motivated, but the FBI investigation and other scandals are serious. Although Bernie's success is bolstered primarily by his record and his bold message, Clinton's issues will help him become the Democratic nominee.

Observations From Below: Pancakes and Big Macs

Bryan Dooley | Posted 09.10.2016 | Impact
Bryan Dooley

For all you servers, it is very important for you to talk directly to each person seated at the table. Don't be put off by the way someone looks. Just because someone is in a wheelchair or blind, or deaf, or good looking doesn't mean they aren't capable of placing an order... or leaving a tip.

Why Is DNC Chairwoman Wasserman Schultz Afraid of Bernie Sanders and Martin O'Malley Debating Hillary Clinton?

H. A. Goodman | Posted 09.04.2016 | Politics
H. A. Goodman

The history of the 2016 presidential election is still being written and it's not too late for Congresswoman Wasserman Schultz to do the right thing and expand the debate format. If Republicans can have twelve debates, why must Democrats be mired in only six?

IT Departments: Is Your Network Monitoring Solution Working for You?

Ashley Wren Collins | Posted 08.31.2016 | Business
Ashley Wren Collins

With the Internet, there's no such thing as "closed" anymore. Your company, particularly if your website offers online products for purchase or other transactional services, is open for business anytime, anywhere.

A Story About Restaurant Staff Who Didn't Yell at My Little Kids

Melissa Sher | Posted 07.24.2016 | Parents
Melissa Sher

What I loved about my IHOP was not the food. (Sorry. But my kids there's that.) I loved the restaurant because everyone who worked at our location was so nice. And, yes, it was everyone.

You Really Don't Want A TOTALLY Honest Waiter

The Huffington Post | Andy McDonald | Posted 05.04.2015 | Comedy

"What do I suggest? The restaurant next door." If a restaurant server was completely honest about everything, do you really think you'd want to eat...

Here's What Hillary Clinton Must Do to Prevent 'Emailgate' From Becoming an Electronic Watergate

H. A. Goodman | Posted 05.12.2015 | Politics
H. A. Goodman

This controversy is about trust, not the rule of law. If the four steps below are addressed quickly, rather than in a tortured process of lawsuits and awkward press conferences, Americans will quickly forget this scandal and move on to other news.

Dave Jamieson

How The Boss May Be Quietly Pocketing Your Server's Tips | Dave Jamieson | Posted 02.17.2015 | Business

Laurie Zabawa says she'd been working at a Hilton Garden Inn in Bozeman, Montana, for seven years when the owners outsourced the management of the hot...

16 Reasons People Quit The Service Industry

Thrillist | Posted 03.09.2015 | Taste

The service industry can be a jumping point between other jobs or a lifelong vocation. But even some of the most hardened, battle-scarred servers eventually decide that they don't want their feet to hurt all the damn time. So they quit.

Has Being a Mother Made Me a Better Waitress?

Michelle Villemaire | Posted 02.07.2015 | Parents
Michelle Villemaire

Now that I'm a mom, I'm much more attuned to the specific needs of individuals. At least I think I am.

The 20 Worst Questions To Ask Your Server

Thrillist | Posted 12.03.2014 | Taste

Waiters are used to dealing with a lot of things: incompetent managers, infallible chefs, and, of course, insane patrons.

DC Restaurant Workers Win Key Battles, But War Has Yet to Be Won

Patrick McDermott | Posted 10.14.2014 | DC
Patrick McDermott

The Washington, D.C. restaurant industry is not only a haven for big shot restaurateurs, it's quickly becoming a strong industry for restaurant workers as well. Let's just take a look at some of the ways this is true.

How Restaurant Wine Lists Are Sexist

Kurt Michael Friese | Posted 10.20.2014 | Taste
Kurt Michael Friese

Just because you want an Old Fashioned, doesn't mean you need to be old fashioned.

Why the Customer Is NOT Always Right

Tony Posnanski | Posted 05.17.2014 | Women
Tony Posnanski

I have had to educate my staff, tell them that being harassed is not part of the job. The customer is not always right. I have had to tell many female staff members that being nice is your job, but when someone makes you feel uncomfortable, there is a limit to your niceness.

War Clouds

James Moore | Posted 02.18.2014 | Technology
James Moore

Now there is another trend that investors are chasing, and it goes beyond the cloud. Convergence of storage, networking, and processing, and operating them at great speed and functionality using software out of one server box has become a growth business for some companies.

The Cheap Fix to

James Moore | Posted 01.23.2014 | Politics
James Moore

Bad technology does not mean is bad policy. But bad technology can destroy good policy.

Mitigating Risks Associated With IT Server Downtime

Richard Tso | Posted 08.26.2013 | Technology
Richard Tso

IT system monitoring has emerged as a tool to help reduce downtime but up until now, IT departments are working in the dark when figuring out the baseline business traffic thresholds and traffic patterns in order to set up monitoring.

The Bridge to IBM's SmartCloud Now has a SoftLayer

James Grundvig | Posted 08.24.2013 | Technology
James Grundvig

In the world according to rumor and speculation -- there's a lot of that in the rapidly changing world of technology -- why did IBM acquire SoftLayer?

The Fail Whale Returns

The Huffington Post | Drew Guarini | Posted 01.31.2013 | Technology

Your "Throwback Thursday" or #tbt photos are going to have to wait on Twitter. As of around 10 a.m. EST, the social media site was experiencing dow...

Justice Served At Harvard Club?

The Huffington Post | Ron Dicker | Posted 09.22.2012 | Small Business

Servers at the Harvard Club of Boston have schooled their employer in how to treat the help, getting a $4 million settlement in a tipping dispute, rep...

Dave Jamieson

Minimum Raise: How The Wage Floor For American Servers Hasn't Budged In Two Decades | Dave Jamieson | Posted 06.02.2012 | Business

Rebecca Williams has waited tables, on and off, for 30 years. A lot has changed since her first stint in the business ended in the early 1990s. Restau...

Dave Jamieson

Arizona GOP Leader: Let Kids Work For $4.65 An Hour | Dave Jamieson | Posted 02.22.2012 | Politics

WASHINGTON -- Republican lawmakers in Arizona are pushing legislation that would lower the legal minimum wage for younger part-time workers and tipped...

Why Wages Can't Wait This Valentine's Day

Anne L. Thompson | Posted 05.25.2011 | Politics
Anne L. Thompson

On Valentine's Day, our nation's en masse dinner date will be made possible by a bastion of poverty-wage earners -- working overtime to provide you with a special evening out.