Did you know that 90% of the information human brain processes is visual? Luckily enough, the job of a designer is nothing but visual work, and you have all chances to give clients a feel for your expertise
Whether you're working business-to-business or business-to-consumer, service business owners have one of the highest incidents in getting caught in the Self Employment Trap of any category of business owner.
If you create value for your customer primarily through service or support, you must be responsive and flexible. Corporate cruise pioneers Joyce Landry and Josephine Kling get that, do that, and live that belief.