In a perfect world, everyone would work at maximum efficiency every day, with no red tape to cut through or communication snags stunting progress. Unfortunately, thanks to the human capacity for mistakes as well as the imperfect reality of most business environments, getting bogged down is almost inevitable.
Did we do everything right in response to the tragedies? No. But we're learning and applying what we've learned to our Best Practices so that as a company we can continue to get better at what we do, continue to improve our service to our customers and clients, and to always, always put people first.