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Social Media Customer Service

Comcast Says It's Tripling Size Of Social Media Customer Service Team

Consumerist | Chris Morran | Posted 03.23.2015 | Technology

Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of cu...

American Airlines Nails Twitter Customer Service

Alan W. Silberberg | Posted 09.21.2013 | Business
Alan W. Silberberg

I was traveling with my three sons a little while ago. Here is my story as related to my friends on Facebook that day. "A little story from 35000 fee...

Overwhelmed By Customer Service Complaints, Company Quits Twitter

Reuters | Mitch Lipka | Posted 03.19.2013 | Technology

By Mitch Lipka (Reuters) - If HBO cuts out on you in the middle of the latest "Girls" episode, and you have Charter Communications Inc ...

How Social Media Influences Customer Service

Brett Greene | Posted 05.25.2011 | Business
Brett Greene

When I called to cancel my Vonage service, I was reminded of their exorbitant early termination fee. What a difference 17 hours and 30,000 Twitter followers makes.