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DISRUPT: Customer Pays Twitter to Complain About British Airways

Beverly Macy | Posted 09.03.2013 | Business
Beverly Macy

Total disruption is unfolding in real-time around lost luggage and an angry customer. But this time there's a new twist. The customer PAID Twitter for...

We're Halfway Thru 2013 and Here's the Latest on Social Business

Beverly Macy | Posted 09.15.2013 | Technology
Beverly Macy

Big data, mobile, social -- all in the cloud. That's been the big buzz for the last year or so. Social Business is the next big thing -- the Six Sig...