Increasingly, technology is sold as a "solution" into every business function, including procurement. The range of technology options available, coupled with powerful sales and marketing messages, can often overwhelm decision makers. The C-suite and procurement leaders face a common dilemma when choosing procurement software: should the new software system be an "on-premises" application or a cloud solution?
In years to come, conversations will breathe new life into software--particularly the boring enterprise tools millions of knowledge workers begrudgingly use every day. Conversational user interfaces (CUIs) work because of our familiarity with messaging. Even the most technically complex interactions can look as simple as getting an SMS text when presented as a conversation.
When it comes to customers and late payments, it can be like walking on a tightrope; it may be a delicate situation to conquer, and one wrong step might make the issue worse. After all, they are still your customers. However, lacking that source of valuable cash can create a major cash flow problem, which can have spiral effects to every part of your business.