When it comes to customers and late payments, it can be like walking on a tightrope; it may be a delicate situation to conquer, and one wrong step might make the issue worse. After all, they are still your customers. However, lacking that source of valuable cash can create a major cash flow problem, which can have spiral effects to every part of your business.
A product backlog is never done. It is a living, breathing part in your product release process that is constantly revisited. That is why it helps to utilize a backlog refinement or product backlog grooming process to progress the items contributing to your product strategy into your committed roadmap.