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Southwest Airlines

Average Is Over. Abundance Is Not.

Robert E. Johnson | Posted 06.18.2014 | Education
Robert E. Johnson

In the business of higher education, we must educate students for jobs that may not yet exist to solve problems not yet known.

Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong

Alexander Kjerulf | Posted 06.15.2014 | Business
Alexander Kjerulf

The phrase "The customer is always right" is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service; however, I think businesses should abandon this phrase once and for all.

Southwest Flight Diverted After Midair Scare

AP | Posted 06.13.2014 | Crime

SACRAMENTO, Calif. (AP) — A man removed from a California-bound Southwest Airlines aircraft after he allegedly tried to open a door during flight wa...

Why Every Startup Should Hire Skateboarders

Brian Hanley | Posted 06.10.2014 | Small Business
Brian Hanley

Check out the following techniques for a creative spark: 1. The Melting Pot Use your skills and passions to your advantage. Integrate three ...

America's Meanest Airlines 2014

U.S. News Travel | Posted 06.07.2014 | Travel
U.S. News Travel

The 2014 Airline Quality Ratings report, released April 7, shows that United Airlines is finally beginning to recover from its merger with Continental Airlines, which took place in 2010. But that wasn't enough to keep United from earning the lowest AQR score of all national airlines for the fourth year in a row.

Bringing Joy and Fun to Your Company Culture

Karin Volo | Posted 05.26.2014 | Business
Karin Volo

Did you know the average 4-year-old laughs 300 times a day, and for the average 40-year-old it might be four times? Amazing companies are bringing the...

Organizational Culture Meets Porn

Eduardo P. Braun | Posted 05.26.2014 | Business
Eduardo P. Braun

Create a sense of purpose. Which is the dream? It must be something that wakes up emotions, that makes us jump out of bed every morning and run to work -- and don't dare tell me the dream is to increase sales by 10 percent.

Recording Captures Confusion During Wrong-Airport Landing

AP | Posted 03.25.2014 | Travel

DALLAS (AP) — A newly released air traffic control recording captures the confusion when a Southwest plane landed at the wrong Missouri airport in J...

Southwest's Going International

AP | DAVID KOENIG | Posted 07.01.2014 | Travel

DALLAS (AP) — Southwest Airlines Co. is expanding beyond the continental United States with flights beginning in July to the Caribbean. The airline...

Mother, Sex Object, Worker: The Transformation of the Female Flight Attendant

Lisa Wade | Posted 03.18.2014 | Women
Lisa Wade

In the '40s and '50s marketing presented the flight attendant as a mother or wife. Twenty years later, they sexualized their flight attendants in order to appeal to businessmen, who still made up a majority of their customers.

OOPS!: Southwest Flight Lands At Wrong Missouri Airport

AP | JIM SALTER | Posted 03.14.2014 | Travel

Federal officials are investigating why a Southwest Airlines flight that was supposed to land at Branson Airport in southwest Missouri instead landed ...

How To Get A Better Seat Next Time You Fly

George Hobica | Posted 03.05.2014 | Travel
George Hobica

It now costs $200 to change or cancel a non-refundable airfare on the remaining "legacy" U.S. airlines (American, Delta, United, and US Airways), and a bit less on some other airlines. But there are ways of avoiding the fee.

Southwest Adds Some BWI Flights

AP | Posted 12.16.2013 | Travel

LINTHICUM, Md. (AP) — Southwest Airlines is adding two new nonstop flights to Portland, Ore., and Oakland, Calif., from Baltimore-Washington Interna...

Give Customers Holiday Experiences They Can Share

Kare Anderson | Posted 02.09.2014 | Business
Kare Anderson

When you step inside the historic Fairmont Hotel in San Francisco you are swept into a sumptuous holiday scene that includes a towering Christmas t...

6 of the World's Best Budget Airlines

Budget Travel | Posted 01.26.2014 | Travel
Budget Travel

Travel can be an expensive hobby -- you have to figure out where to stay, what do see and do, what to eat, and more importantly, how to get there, and all without breaking the bank. Flying can often be the priciest part of the journey.

Best U.S. Airlines: 2013 Edition

Tracy Stewart | Posted 11.07.2013 | Travel
Tracy Stewart

It's that time of year again. The Airfarewatchdog team has been hard at work crunching numbers to determine the best domestic airlines. (In case you m...

Southwest Keeps It Simple

Posted 10.24.2013 | Travel

Southwest Airlines is one of the top 10 simplest US companies, according to an index Tuesday yesterday by Siegel+Gale, a brand strategy firm in New Yo...

Everyone Loves A Sale

AP | Posted 12.10.2013 | Travel

DALLAS (AP) — Southwest Airlines Co. launched a fare sale on Tuesday for travel this winter, and rival airlines began matching the prices on many ro...

Interviewing Chip Bell: The 9 1/2 Principles of Innovative Service

BJ Gallagher | Posted 09.23.2013 | Business
BJ Gallagher

Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical. Among the mind-numbing, eye-glazing, sleep-inducing...

Southwest's Big Change

AP | Posted 09.13.2013 | Travel

DALLAS -- Passengers who fail to cancel bookings on Southwest now face loss of the ticket's value if they don't show up. The new policy took effect w...

Airline Breaks Pro Golfer's Club On Flight | Posted 08.22.2013 | Travel

A winner of two majors this summer on the Champions Tour, Kenny Perry is in the midst of a career year and is currently the hottest player on the over...

Unruly Passenger Tries To Open Plane Door In Mid-Flight

AP | Posted 10.20.2013 | Travel

MEMPHIS, Tenn. (AP) — An AirTran flight was safely diverted to Memphis, Tenn., after a passenger tried to open an emergency exit on the plane, offic...

In Rare Move, Captain Took Control Of Plane Before Accident

AP | VERENA DOBNIK | Posted 08.07.2013 | New York

NEW YORK -- The captain of a Southwest Airlines plane that landed on a collapsing nose gear at LaGuardia Airport took control from the first officer j...

Southwest Passenger Sues Airline Over LGA Hard Landing

AP | Posted 10.03.2013 | Travel

NEW YORK — Southwest Airlines is facing its first lawsuit over a hard landing at New York's LaGuardia Airport last month that injured 16 people....

Unruly Passenger Pleads Guilty, Faces Jail Time

AP | Posted 09.24.2013 | Travel

MIDLAND, Texas (AP) — An unruly passenger on a Southwest Airlines jet bound from California to Texas faces prison for interfering with the crew duri...