You learn basic skills to interact with people and I soon realized that "small talk" is a really great thing. I became friends with a lot of my customers and learned about their lives, stories, kids, etc.
Wowed by a singing barista and a great place to bring her two daughters, Cecilia joined the Starbucks team as their Vice President of Global Diversity, Community and Government Affairs, for Starbucks Coffee Company.
It's been two months since New York City restaurants with 15 or more nationwide outlets were compelled by law to publicly display calorie counts on all their products. This is particularly hard on Starbucks: Not only are the drinks outed, but those killer pastries as well.