Social media has come on fast, and there's no doubt that its left some folks a bit disoriented. But Kodak has been surprisingly nimble in adopting new practices, thanks to Chief Marketing Officer Jeffrey Hayzlett.
As you read Delivering Happiness, it's clear that Hsieh is talking about customer happiness, but also employee happiness, and even his happiness. He says the goals of happiness aren't mutually exclusive.
As agile new competitors are born on the web, companies like Viacom and Newscorp are all lobbying hard to protect their franchises and release them from the strictures of regulation that limit ownership and consolidation.