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The Customer Is Always Right?

Hannah! and Her Shop: Lessons from a Career Retailer

Steve Mariotti | Posted 11.19.2014 | Small Business
Steve Mariotti

Despite what they say, customer service is alive and well. You just might have to go out of your way to find it sometimes. But if you venture ...

Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong

Alexander Kjerulf | Posted 06.15.2014 | Business
Alexander Kjerulf

The phrase "The customer is always right" is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service; however, I think businesses should abandon this phrase once and for all.

WATCH: Customers Win Big Prize For Redesigning Mazda Car

OWN | Posted 09.13.2013 | OWN

In OWN's new series, "The Customer Is Always Right?" Darla and Tommy are two customers who participated in a Mazda focus group at the automotive giant...

WATCH: Mazda Hands Over Company Keys To 2 Customers

OWN | Posted 09.09.2013 | OWN

As it works to keep its brand strong in a time of financial uncertainty, automotive giant Mazda turns to customers for advice on the docu-series, "The...

WATCH: Customers Take Over Mrs. Fields In New Docu-Series

OWN | Posted 09.03.2013 | OWN

Mrs. Fields has been selling delicious cookies to the public since 1977, when young mother Debbi Fields opened her first store in Palo Alto, Calif. Th...

When Did The Customer Stop Being Right?

Ann Brenoff | Posted 10.15.2013 | Fifty
Ann Brenoff

We are now living with an entire generation of disinterested store clerks, rude waiters, indifferent cable company operators and medical office staffs who frankly don't give a damn whether you ever cross their employer's doorway again. Does Best Buy really wonder why it's in bankruptcy? (Hint: Shoppers hate you.)

If Customers Are Right 80 Percent of the Time, What Do You Do the Other 20 Percent?

Stuart Wall | Posted 07.23.2012 | Small Business
Stuart Wall

When it comes to dealing with customer service issues, no two situations are alike, and there's no one-size-fits-all solution. However, patience and a willingness to listen will rarely steer you wrong.