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The Protocol School of Texas

Business Etiquette: Touching in the Workplace

Diane Gottsman | Posted 04.21.2015 | Business
Diane Gottsman

What may be appreciated by one employee as an authentic gesture to connect may be rebuked by another. The golden rule when it comes to touching an employee is "hands off.

Office Etiquette: Nine Ways to Strengthen Work Relationships

Diane Gottsman | Posted 03.05.2015 | Business
Diane Gottsman

Channel your burst of New Year's enthusiasm by investing some time in building relationships with those you interact with on a daily basis. Your positive energy may have a ripple effect as your acts of kindness inspire others to do the same.

How to Make a Powerful First Impression

Diane Gottsman | Posted 01.07.2015 | Business
Diane Gottsman

It takes only seconds for others to form an opinion of us when we meet them for the first time. What they initially see becomes their own personal version of the truth, and it can be hard to change a first impression.

Business Etiquette: 10 Office Pet Peeves

Diane Gottsman | Posted 12.28.2014 | Business
Diane Gottsman

If you spend most of your week in an office environment, you probably know that working closely with colleagues can be a productive, rewarding experience. You also know that their quirks, bad habits, and thoughtlessness can slowly drive you insane.

Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

Diane Gottsman | Posted 12.21.2014 | Business
Diane Gottsman

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome." Still, many customers are offended.

Business Etiquette: How to Stay Motivated at a Job You Dislike

Diane Gottsman | Posted 12.14.2014 | Business
Diane Gottsman

If you are currently in a job that is hard to get excited about, it's important to find ways to keep your head in the game.

How to Introduce a Speaker

Diane Gottsman | Posted 12.07.2014 | Business
Diane Gottsman

A well-executed introduction establishes a speaker's credibility, piques the interest of the audience, and creates an environment for an impactful speech. The following tips will help you confidently introduce a speaker at your next event.

7 Tips for Remembering Someone's Name

Diane Gottsman | Posted 11.29.2014 | Business
Diane Gottsman

Not everyone is equipped with the ability to remember someone's name; however, remembering another person's name, when being introduced or reconnecting, can make a tremendous impact.

Quitting a Job Without Burning a Bridge

Diane Gottsman | Posted 11.22.2014 | Business
Diane Gottsman

Knowing the right way to quit can leave relationships intact and may actually enhance your professional reputation. On the other hand, leaving in the wrong way can generate negative feelings that could affect the way you are perceived as a professional.

Travel Tipping: Don't Forget the Housekeeper

Diane Gottsman | Posted 11.17.2014 | Travel
Diane Gottsman

Holiday travel is right around the corner and I'm offering a few of my travel and hotel tipping suggestions.

Being Punctual is Good Business

Diane Gottsman | Posted 11.15.2014 | Business
Diane Gottsman

Running five minutes late may not seem like a big deal to you, but for others it clearly sends the message that you are not a good time manager. Punctuality is harder for some than it is for others, but it's a skill that can be learned.

Airline Courtesy: Shrinking Seat Etiquette

Diane Gottsman | Posted 11.09.2014 | Travel
Diane Gottsman

As airplanes become increasingly cramped and uncomfortable, good etiquette is more important than ever. Here are the new rules for air travel.

Business Etiquette: Why You Need an Exit Strategy

Diane Gottsman | Posted 11.09.2014 | Business
Diane Gottsman

There are no guarantees that you will keep your current job indefinitely. Being prepared with an exit strategy, even if you're not actively looking, will be one less thing you have to worry about in the event you find yourself suddenly without a job.

Ask The Etiquette Expert: How Should I Prepare For My First International Business Trip?

Diane Gottsman | Posted 11.04.2014 | Travel
Diane Gottsman

Taking care of details before you depart can make the difference between a smooth trip and a traveling nightmare. Here are a few first steps to get you started on the right foot.

Office Etiquette: Oh &*#%...Did I Say That? Cursing in the Workplace

Diane Gottsman | Posted 10.26.2014 | Business
Diane Gottsman

If you find yourself peppering your language with profanity at work, it's time to clean up your act. A recent survey by CareerBuilder found that 81 percent of employers have doubts about the professionalism of those who curse at work.

The Etiquette of Borrowing and Lending Money

Diane Gottsman | Posted 10.20.2014 | Money
Diane Gottsman

Borrowed money creates a layer of tension and can strain the strongest of relationships, despite the best of intentions. Is it possible to borrow or loan money and keep your relationship intact?

Professionalism Behind the Wheel

Diane Gottsman | Posted 10.13.2014 | Business
Diane Gottsman

The way people handle themselves behind the wheel of a car can say a lot about how they conduct themselves in business. Our driving behaviors often reflect not only how we approach life, but also how we deal with others on a day-to-day basis.

How to Properly Handle an Office Mistake

Diane Gottsman | Posted 10.04.2014 | Business
Diane Gottsman

It's not a matter of "if" you will make a mistake at work, it's only a question of "when," and how you handle the blunder says a great deal about your character and good judgment.

Dining Etiquette: 7 Foods Not To Order On A Job Interview

Diane Gottsman | Posted 09.29.2014 | Business
Diane Gottsman

Pick and choose with caution.

8 Ways to Amp Up Your Personality

Diane Gottsman | Posted 09.28.2014 | Business
Diane Gottsman

When you are solely focused on building a career, everything else can seem inconsequential. Building new relationships, while maintaining existing ones, is an important part of your business success. How do your social skills measure up?

Business Etiquette: 7 Ways to Make the Most of a Professional Email

Diane Gottsman | Posted 09.22.2014 | Business
Diane Gottsman

An email has to make an immediate impact to stand out among the dozens (or even hundreds) of messages a busy executive is bombarded with each day.

7 Dos and Don'ts for Dealing With an Unmotivated Employee

Diane Gottsman | Posted 09.07.2014 | Business
Diane Gottsman

As a supervisor, team leader, or co-worker, it's important to observe an employee's past behavior before labeling them as "unmotivated" or "lazy." There may be a legitimate reason an employee is not performing up to par.

10 Important Details Interviewers Notice

Diane Gottsman | Posted 08.27.2014 | Business
Diane Gottsman

Your interviewer is making judgments based on what they see throughout the interview. It's your responsibility to minimize negative distractions and let your skills and personality shine.

Business Etiquette: Traveling with Your Boss

Diane Gottsman | Posted 08.11.2014 | Business
Diane Gottsman

Before you lean your seat back and pop in your ear buds on your next business flight, think again, especially if your boss is sitting next to you.

Hotel Tipping Etiquette

Diane Gottsman | Posted 08.10.2014 | Travel
Diane Gottsman

It's the start of summer travel season and for many, staying at a hotel presents multiple opportunities for tipping confusion. Even veteran travelers are sometimes unsure.