Everything seems to be on track when you notice a new and disturbing trend: some customers have started to complain about your helpdesk support on Twitter and Facebook. They're disappointed or angry that you "don't seem to care" and worse, some have vowed never to do business with you again. Just what is going on?!
I just recently finished my first year at the University of Maryland Baltimore County. While I hate using cliché metaphors, I would be neglecting their typical accuracy by not comparing my first year of college to that of a roller coaster ride. There were many ups and downs, but overall I thoroughly enjoyed my first year of school.