Underestimating your customer -- that seems to be a time-honored tradition in American business, and particularly in the travel industry. How dumb do they think we are?
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#5: "The beach was too sandy. We had to clean everything when we returned to our room."
If you dread business travel, you're not alone. A survey of frequent international travelers by Priority Pass found that trips typically get off to a ...
Airline passengers live the life of a toddler in the process of being punished. And, thing is, we're never sure exactly what we've done.
WASHINGTON — Frustrated by long airport-security lines? Certain those screeners aren't paying attention? Wondering why your grandma always gets ...
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