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United Airlines

Why There's No Such Thing as "Free" in Travel

Christopher Elliott | Posted 10.24.2013 | Travel
Christopher Elliott

One of the more pervasive travel practices is calling something "free" when it's not. Like Southwest Airlines' clever Bags Fly Free campaign, which should actually be called, "Bags Are Included With Your Ticket." But it doesn't have the same ring to it, does it?

Southwest Keeps It Simple

Posted 10.24.2013 | Travel

Southwest Airlines is one of the top 10 simplest US companies, according to an index Tuesday yesterday by Siegel+Gale, a brand strategy firm in New Yo...

OOPS: United 'Sells' Tickets For Next To Nothing -- Again

The Huffington Post | Ryan Grenoble | Posted 10.17.2013 | Travel

If you were one of the lucky travelers who believed they purchased tickets on United's website for next to nothing Monday, the airline has some bad ne...

United Airlines To Air Force Academy: Need A Lift?

The Huffington Post | Ryan Grenoble | Posted 10.02.2013 | Travel

The long reach of the government shutdown may have yet another victim: The Navy-Air Force football game, which is scheduled for kickoff this Saturday ...

Interviewing Advice for a Former United Airlines Employee

Greg Schwem | Posted 11.25.2013 | Comedy
Greg Schwem

I continue to curse my inability to be in the right place at the right time, specifically on United's website for 15 minutes on September 12 when fares for most domestic United flights dropped to zero, save for a few paltry taxes and fees.

Study Ranks Greenest Airlines

Glenn Hurowitz | Posted 11.23.2013 | Green
Glenn Hurowitz

This is a great tool for frequent as well as occasional fliers concerned about their ecological footprint. It should also be a red flag for airline investors.

United Does Customers A Solid

Posted 09.13.2013 | Travel

On Thursday, a computer glitch caused by an error in filing fares allowed passengers to book tickets on United Airlines for as little as $0. Yes, $0. ...

Are Those "Free" United Tickets Part of a Broken System?

Christopher Elliott | Posted 09.13.2013 | Travel
Christopher Elliott

Should we really have to deal with these super-complex rules that the airline industry throws in our way? We shouldn't have to absorb pages of complex information in order to fly with a little class. The fix is pretty simple. It is equal parts reform and disclosure.

Flexible Travel Date Airfare Search Takes A Hit

George Hobica | Posted 10.16.2013 | Travel
George Hobica

I've often extolled the virtues of flexible travel date airfare search. The number of available seats at the lowest possible fare fluctuates minute by...

Hilarious Tweets From The Fake United 'Airlanes' Account

The Huffington Post | Ryan Grenoble | Posted 08.07.2013 | Travel

People who say comedy is the best stress reliever have never mistakenly reached out to a parody twitter account in their time of need. For instance...

How Was Your Flight?

Brian Rooney | Posted 10.03.2013 | Travel
Brian Rooney

Running an airline is a tough business and I wouldn't want to do it myself any more than I would like to run a restaurant. But it is the business the airlines are in and they need to do a better job. This is what you do for a living and we pay you.

Should Kids Be Off Limits For Fee-Hungry Airlines? (POLL)

Christopher Elliott | Posted 08.02.2013 | Travel
Christopher Elliott

How far would airlines go to collect a few more bucks from you? If nothing would surprise you anymore, then you should hear Hesha Duggirala's story.

DESPICABLE: Airline Employee Allegedly Stole Luggage After Deadly Crash

Robin Wilkey | Posted 08.01.2013 | Crime

A United Airlines employee and his girlfriend have been charged with grand theft and burglary after allegedly stealing luggage in the chaotic aftermat...

How Technology Is Changing Commercial Flight

Erica Swallow | Posted 09.28.2013 | Technology
Erica Swallow

And I can't imagine what it must have been like to be John Prince, a 12-year-old on an old rivet-covered plane, flying high above his Canadian homeland, listening to the flight attendant shout out directions, because there was no PA system.

United Airlines Employees Have New Threads

The Huffington Post | Emi Boscamp | Posted 06.25.2013 | Travel

The next time you fly United Airlines, you might notice that the flight attendants, customer service agents, and technical service workers look a litt...

The World's Busiest Airlines Are...

The Huffington Post | Emi Boscamp | Posted 06.18.2013 | Travel

This week, the International Air Transport Association (IATA) released the figures of the top one hundred airlines ranked by traffic. According to the...

Passenger Claims To Have 'Poisoned Everyone On Board' Flight: FBI

www.newser.com | Posted 06.17.2013 | Crime

A flight from Hong Kong on which a man claimed everyone was poisoned landed safely Monday at Newark Liberty Airport, and the man was taken off the pla...

United Passenger Restrained After Claiming He 'Poisoned Everyone On Board'

Posted 06.17.2013 | Travel

A Newark-bound United Airlines flight is reportedly holding a passenger who claims he "poisoned everyone on board," Eyewitness News reports. #Brea...

How To Get Elite Airline Status

George Hobica | Posted 06.17.2013 | Travel
George Hobica

If you'd like to leverage your status on one airline's program to get status on another airline, here's how to do it.

How to Complain to an Airline

George Hobica | Posted 06.14.2013 | Travel
George Hobica

Everyone will end up complaining about an airline sooner or later. So if you have an airline complaint, whether it's lost bags, a delayed flight, or poor service, always try to resolve it politely at the airport. If that doesn't work, try the following.

Does Your Airline Really Love You?

Christopher Elliott | Posted 06.14.2013 | Travel
Christopher Elliott

Keeping a plane at the gate may be the ultimate way to say, "We care." It requires that an employee ignore years of training and be willing to face real consequences on an upcoming performance review. The message is unmistakable: You're important to us.

Denver Now Flying Direct To Tokyo

Posted 06.10.2013 | Denver

The first passengers to take a direct flight from Denver to Tokyo boarded around 12:35 p.m., completing a dream for local officials who have been purs...

Are Airlines Driving Coach Passengers Into Premium Seats by Making Them Miserable?

Blake Fleetwood | Posted 08.05.2013 | Travel
Blake Fleetwood

After the past years of nickel-and-diming, it shouldn't surprise us that airlines are finding even more ways to cut costs and generate revenue, like decreasing service and flying at a higher capacity. Honey, they shrunk the airline seats. Take it as a sign of the times.

New American Airlines Planes Give Foreign Carriers Serious Competition

George Hobica | Posted 07.18.2013 | Travel
George Hobica

For years now, profitable foreign-based airlines have offered newer, more luxurious aircraft than their poorer U.S.-based competitors. British Airways...

Fear, Good and Bad: Lessons From an Awful Week in Boston

David Ropeik | Posted 06.25.2013 | Politics
David Ropeik

Fear is not something we can turn off, something we can consciously control.