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United Airlines

United Passenger Restrained After Claiming He 'Poisoned Everyone On Board'

Posted 06.17.2013 | Travel

A Newark-bound United Airlines flight is reportedly holding a passenger who claims he "poisoned everyone on board," Eyewitness News reports. #Brea...

Supreme Court Will Review Dispute Between Airline, Pilot

AP | Posted 08.17.2013 | Denver

WASHINGTON -- The Supreme Court will review a $1.24 million defamation judgment against a Wisconsin airline that reported one of its pilots as mentall...

How To Get Elite Airline Status

George Hobica | Posted 06.17.2013 | Travel
George Hobica

If you'd like to leverage your status on one airline's program to get status on another airline, here's how to do it.

How to Complain to an Airline

George Hobica | Posted 06.14.2013 | Travel
George Hobica

Everyone will end up complaining about an airline sooner or later. So if you have an airline complaint, whether it's lost bags, a delayed flight, or poor service, always try to resolve it politely at the airport. If that doesn't work, try the following.

Does Your Airline Really Love You?

Christopher Elliott | Posted 06.14.2013 | Travel
Christopher Elliott

Keeping a plane at the gate may be the ultimate way to say, "We care." It requires that an employee ignore years of training and be willing to face real consequences on an upcoming performance review. The message is unmistakable: You're important to us.

Denver Now Flying Direct To Tokyo

Posted 06.10.2013 | Denver

The first passengers to take a direct flight from Denver to Tokyo boarded around 12:35 p.m., completing a dream for local officials who have been purs...

Are Airlines Driving Coach Passengers Into Premium Seats by Making Them Miserable?

Blake Fleetwood | Posted 08.05.2013 | Travel
Blake Fleetwood

After the past years of nickel-and-diming, it shouldn't surprise us that airlines are finding even more ways to cut costs and generate revenue, like decreasing service and flying at a higher capacity. Honey, they shrunk the airline seats. Take it as a sign of the times.

New American Airlines Planes Give Foreign Carriers Serious Competition

George Hobica | Posted 07.18.2013 | Travel
George Hobica

For years now, profitable foreign-based airlines have offered newer, more luxurious aircraft than their poorer U.S.-based competitors. British Airways...

Fear, Good and Bad: Lessons From an Awful Week in Boston

David Ropeik | Posted 06.25.2013 | Politics
David Ropeik

Fear is not something we can turn off, something we can consciously control.

Mumbai: Jenn Goes Jain

Jennifer Schwab | Posted 04.10.2013 | Travel
Jennifer Schwab

As a person of East Indian descent, but an American through and through by birth and upbringing, I have always wanted to journey to the motherland to explore my Jain heritage.

America's Meanest Airlines

U.S. News Travel | Posted 06.09.2013 | Travel
U.S. News Travel

ellenm1 / Flickr The 2013 Airline Quality Ratings (AQR) report -- released on Monday, April 8 -- shows that the U.S. Department of Transportation re...

The Worst Airline In America Is...

AP | JOAN LOWY | Posted 04.08.2013 | Travel

WASHINGTON -- Virgin America did the best job for its customers among leading U.S. airlines last year, a report said Monday, as carriers overall had t...

United Airlines Flight Gets Diverted After Customer Complains About A Movie

The Huffington Post | Posted 04.05.2013 | Business

Next time you're unhappy with your plane's inflight entertainment, take a minute to really, truly consider if it's worth complaining. A family tra...

United Delays Denver-Tokyo Flight Service... Again

AP | Posted 03.29.2013 | Denver

CHICAGO -- United Airlines is delaying its new Denver-Tokyo service – again – because its new Boeing 787 jets remain grounded. United sai...

Employees Say the Darndest Things -- a Lesson in Culture

Ian Altman | Posted 05.19.2013 | Business
Ian Altman

If you are not sure if your culture strives to wow customers, then rest assured it is not. It is never too late to change your culture and values. But the longer you wait, the harder it is to reverse the trend.

A More Comfy Transcontinental Flight

Posted 03.19.2013 | Travel

Flights across the U.S. are about to get a lot more comfortable for business class passengers. United Airlines announced Monday the rollout of a ne...

Michael McAuliff

Widow Of 9/11 Pilot Calls Airline Security Plan An 'Insult'

HuffingtonPost.com | Michael McAuliff | Posted 03.14.2013 | Politics

WASHINGTON -- Ellen Saracini became an airline security advocate in the hardest way possible. She lost her husband, Victor, on Sept. 11, 2001, when hi...

United Airlines Holds Plane So Passenger Can Say Goodbye To His Dying Mother

Christopher Elliott | Posted 05.06.2013 | Travel
Christopher Elliott

As it turns out, United flight 667 was delayed leaving San Francisco. Drake was visibly distraught. You can't prepare for a moment like this, but now came the very real possibility that he wouldn't have chance to see his mother before she passed away.

Is United's Premier Access Service A Rip-Off?

Posted 03.01.2013 | Travel

United Airlines made news recently by announcing a new "Premier Access" option that would allow passengers to skip to the front of security lines for ...

Why Frequent Flier Miles Are Never 'Free'

George Hobica | Posted 05.01.2013 | Travel
George Hobica

Whatever happened to "free" frequent flier tickets?

Mercury Retrograde: Get Ready for Three 'More' Weeks When the World Goes Haywire!

Larry Schwimmer | Posted 04.27.2013 | Healthy Living
Larry Schwimmer

Many readers have asked to be warned when Mercury goes retrograde. They want to avoid the kind of mental mistake that cost Governor Perry his presidential nomination.

Denver-Tokyo Route Delay

AP | Posted 04.23.2013 | Travel

DENVER (AP) — United Airlines is delaying the launch of a new route from Denver to Tokyo-Narita airport while U.S. regulators investigate problems w...

Airline Ditches Dreamliner Due To Battery Problems

AP | JOSHUA FREED and JOAN LOWY | Posted 04.23.2013 | Business

United Airlines cut the grounded Boeing 787 from its flying plans at least until June and postponed its new Denver-to-Tokyo flights on Thursday, as ai...

Passenger Pronounced Dead When Denver Plane Landed In Utah

AP | Posted 04.14.2013 | Denver

SALT LAKE CITY — Airport officials say a passenger was pronounced dead shortly after a plane from Denver landed in Salt Lake City. Salt Lake Ci...

Airline VIP Club Cheat Sheet

George Hobica | Posted 04.14.2013 | Travel
George Hobica

It's important to note that airline clubs vary greatly in quality, even within a single airline.