iOS app Android app

United Airlines

Supermodel Claims United Airlines Killed Her Dog

The Huffington Post | Cavan Sieczkowski | Posted 09.24.2012 | Travel

Supermodel Maggie Rizer's two-year-old Golden Retriever Bea was very much alive when she and her family boarded a United Airlines flight bound for San...

Donna's Cancer Story: The North Pole

Sheila Quirke | Posted 11.21.2012 | Parents
Sheila Quirke

As we exited the plane, rows of Chicago firefighters and police officers gave the kids standing ovations. I lost it -- tears, sniffles, undisguised emotion. Something about these men and women who put their lives on the line daily saluting these sick kids really moved me.

An Open Letter To United's Jeff Smisek

Jonathan Ezer | Posted 11.07.2012 | Travel
Jonathan Ezer

Last month, I passed the 25,000 mile mark and became a Premier Silver member on United Airlines. I expected the typical feelings of pride and self-importance that "status" usually confers, but my feelings were tempered by the many bad experiences on United in recent months.

The Best Way To Help Hurricane Victims That No One Knows About

Danny Rubin | Posted 10.30.2012 | Impact
Danny Rubin

As expected, Hurricane Isaac is now wreaking havoc in Louisiana -- and New Orleans in particular -- as the storm surge floods out coastal communities ...

UPDATE: United Computer Glitch Grounds Flights

Posted 08.30.2012 | Travel

UPDATE 8/30/12, 7:45 a.m.: United Airlines blamed a piece of hardware for Tuesday's network outage that grounded flights across the country, reports ...

When Direct Flights Aren't Direct

Seth Korman | Posted 10.27.2012 | Travel
Seth Korman

When purchasing the tickets, I made the mistake of missing the distinction between "direct" and "nonstop" flights.

America Needs A Five-Star Airline

John Nicholson | Posted 10.24.2012 | Travel
John Nicholson

Why harp on one tiny aspect of airlines' customer experience? Because it's illustrative of the overall trend of poor product and service outputs by all major U.S. airlines.

Will Congress Pass the Airline Bailout Act of 2012?

Jake Schmidt | Posted 10.21.2012 | Green
Jake Schmidt

If signed into law and implemented (as its proponents clearly want) the bill could put taxpayers at risk of a significant bailout for the airlines through the "hold airlines harmless" provision.

United 'Loses' Little Girl

Posted 08.14.2012 | Travel

The parents of a 10-year-old girl have accused United Airlines of losing their daughter and not being concerned about it. On his blog, Stanford pr...

United Offers Free Airfare To Grieving Family Of Aurora Victim

Posted 07.26.2012 | Travel

United Airlines is stepping up in a big way to assist the grieving family members of one victim of the Aurora Shootings. The airline is offering to...

Disabled Veteran: United Airlines Staff Kicked Service Dog, Asked If He Was 'Retarded'

The Huffington Post | Laura Hibbard | Posted 07.23.2012 | Impact

Jim Stanek, a disabled veteran and Paws and Stripes cofounder, claims United Airlines staff physically abused his service dog, Sarge, and verbally abu...

The Worst Airline Purser In History?

Dane Steele Green | Posted 07.17.2012 | Travel
Dane Steele Green

The entire flight was under Ted's control, he knew it, and it was almost a dictatorship. No fun, no class, and mixed with a bit of fear to stand up, or even to sit in your seat.

Strangled by Boundaries

Todd Lapidus | Posted 09.16.2012 | Business
Todd Lapidus

Little has been explored or published about what happens to service providers who are asked to segregate their attention and efforts based upon a hierarchy of customer importance. How does your company address this issue?

Man Claims He Was Subject To Noose, Shackle Display At Work

Posted 06.27.2012 | Business

A maintenance worker is suing his employer, claiming he was subject to harassment that included displays of shackles and a noose at work. Vernell ...

Severe Turbulence Has Flight Attendant In Serious Condition

Posted 06.14.2012 | Travel

A United flight was forced to make an emergency landing in Lake Charles, La. Tuesday night after a bout of severe turbulence. Flight 1632 was en r...

United Raises Bag Fee To $100

Posted 06.13.2012 | Travel

For those preparing to fly trans-Atlantic on a United flight, you might want to think about packing efficiently. The airline has announced that it wil...

WATCH: "Meltdowns" The TSA Forgot To Mention

Christopher Elliott | Posted 08.04.2012 | Travel
Christopher Elliott

Rep. John Mica is sounding the alarm bells about "another TSA meltdown."

PLANE CRAZY: How Did A Recent Parolee Sneak On This Plane Without A Ticket?

Huffington Post | David Moye | Posted 06.08.2012 | Crime

Usually people who are recently paroled from prison are restricted from where they travel. But one recent parolee in San Diego, with a reported rap...

Million-Mile Flyer Sues United Airlines

Posted 05.30.2012 | Travel

A man who has flown millions of miles on United Airlines is suing the company for "'immorally' rescinding perks for 'Million Milers,'" reports ABC New...

Major Airline Accused Of Workplace Discrimination

Reuters | Posted 07.29.2012 | Business

May 29 (Reuters) - Two dozen black pilots alleged in a lawsuit on Tuesday that United Continental Holdings, the parent of United Airlines, passed th...

You Don't -- and Can't -- 'Control' Your Brand

John Friedman | Posted 07.29.2012 | Small Business
John Friedman

Face it: If you're worried what your employees are saying about you on Twitter, your problem is not Twitter. And the same applies to your customers, suppliers, and communities in which you operate.

Flying High: Direct Flights From Denver To Japan

Posted 05.22.2012 | Denver

Domo arigato, Mr... uh, Mayor Hancock? We aren't sure who, exactly, to thank (the list likely spans a couple decades), but as first reported by Air...

What Airlines Can Learn From Unintentional Heroes

Christine Negroni | Posted 07.18.2012 | Books
Christine Negroni

I am skeptical that Carroll's book has done what one jacket review claims, that he has "taught corporate America how to treat people better." I'd like to see some evidence of that.

Flying The Unfriendly Skies

David Fagin | Posted 05.29.2012 | Travel
David Fagin

So, how come everyone you talk to now refers to it as "United F#&*n Airlines?" That's easy. Just pull back the first-class curtain and you will see the "friendly skies" aren't so friendly after all.

PHOTOS: A Look Back At Continental Airlines Over The Years

Posted 08.22.2012 | Travel

United Airlines will finally shutter Continental Saturday, two years after the merger that created the world's largest airline. As part of the me...