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US Airways Kicks Blind Man Off Plane and Employs the 'Ostrich Strategy' to Public's Outrage

Reid Wegley | Posted 01.23.2014 | Business
Reid Wegley

I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?

Hurricane Irene: Airlines Offering Refunds, Flight Changes To Travelers (VIDEO)

Posted 10.24.2011 | Travel

UPDATE 8/25/11: Airlines are expanding the scope of their Hurricane Irene wavers, now offering assistance to passengers traveling to or from Caribbean...

Canada's Disgusting Seal Hunt Should Be Outlawed

Diane Francis | Posted 05.25.2011 | Business
Diane Francis

Canadian politicians have been in capable of ending this primitive practice - the largest killing of marine mammals in the world - even as damage to the country's reputation grows.