I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?
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UPDATE 8/25/11: Airlines are expanding the scope of their Hurricane Irene wavers, now offering assistance to passengers traveling to or from Caribbean...
Canadian politicians have been in capable of ending this primitive practice - the largest killing of marine mammals in the world - even as damage to the country's reputation grows.
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