The USPTO's mission was defined in the United States Constitution, where our forefathers designed a system to protect intellectual property. The basic concept was that as an inventor you should profit from your ideas.
The Washington team's inappropriate response is unfortunately consistent with the "playbook" that the Washington team and NFL continues to use to defend the offensive and harmful team name and logo of the Washington team.
Congress should consider amending the patent law to appoint ethical representatives to the PTO. Its present staff, given their alternative professional backgrounds and competing professional responsibilities, cannot reasonably be expected to account for the relevant methodology and literature.
Organizations struggling to improve their rankings would be wise to understand what successful agencies have done, and then adopt those strategies to build a more engaged and, ultimately, a more effective workforce.