Rich Gallagher's advice applies not only to customers but to everyone else you cross paths with. Rich's new book is The Customer Service Survival Kit, but I think it's misnamed. The Relationship Survival Kit is more like it, in my opinion.
Read Whole Story
While every boss would like to think he or she is the best manager in the country, the fact is many try -- but fail.
Get top stories and blog posts emailed to me each day. Newsletters may offer personalized content or advertisements. Learn more.