When meeting with leaders from organizations interested in building positive organizations, one question recurs more often than the others: "where do we start?" As a manager myself, I can certainly relate to this. Good advice is seemingly limitless. Help to put it all together, however, is in short supply.
As leaders, one of our priorities should be to learn what's important in the personal and professional lives of the people on our teams. We can learn these things through informal conversation, or we can learn them via a more systematic process like having regularly-scheduled, "How can I serve you?" meetings.