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Zappos Pipeline

Zappos CEO: Why I Give My Employees Courses In 'Delivering Happiness'

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

Rather than focusing on individuals as assets, we instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and leadership positions.