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Zappos

Your Company's Core Purpose

Michael Tasner | Posted 05.25.2011 | Business
Michael Tasner

After years in business, I realized I have been missing a critical piece to help move my business to the next level: a defined core purpose.

Don't Network, Build Relationships

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

From Delivering Happiness: A Path to Passion, Profits and Purpose by Tony Hsieh. I personally really dislike "business networking" events. At almost ...

Zappos CEO: How To Build A Brand Through Customer Service

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

From Delivering Happiness: A Path to Passion, Profits and Purpose by Tony Hsieh. Over the years, the number one driver of our growth at Zappos has be...

Zappos CEO: Why I Walked Away From Big Money At Microsoft

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

Eleven years ago, I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy.

Why Your Company Would Never Have Built eBay

Daniel Debow | Posted 05.25.2011 | Business
Daniel Debow

As the old-line auction houses learned, the security walls provide an illusion. Companies that tear down walls and embrace trust will attract the best talent in the new century -- and thrive in the marketplace.

Zappos CEO: Your Culture Is Your Brand

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

What's a company to do if you can't just buy your way into building the brand you want? What's the best way to build a brand for the long term? In a word: culture.

OMG! These 5 CEOs Are So Hot Right Now

Damien Hoffman | Posted 05.25.2011 | Business
Damien Hoffman

Wall Street and Silicon Valley always need something hot, and we have found five CEOs who are building companies which haven't stopped to notice the recession...

Zappos 6PM.com Pricing Error Loses Sit $1.6 Million In Six-Hours

Fast Company | Posted 05.25.2011 | Technology

This past Friday, between midnight and 6AM PST, 6PM.com, a Zappos sister site, accidentally made the biggest pricing error in the company's history....

Your Culture Is Your Brand

Chip Conley | Posted 05.25.2011 | Business
Chip Conley

Your company culture and how it influences employee and customer engagement is the ultimate secret sauce that defines whether you're a Zappos or a zippo.

Dear Mr. President: Just Go With the Flow

Sam Chaltain | Posted 05.25.2011 | Politics
Sam Chaltain

Why are we so afraid to acknowledge that the learning process is more dependent on simple structures, improvisation, and freedom than it is on complex structures, standardization, and fear?

Web 3.0 Companies

Michael Tasner | Posted 05.25.2011 | Technology
Michael Tasner

When it comes to utilizing Web 3.0, there are a few companies that I consider to be game changers and in a whole different league from the rest. Here is what they have in common.

"Content Strategists" Gather in Paris! (ah Springtime)

Steve Rosenbaum | Posted 05.25.2011 | Media
Steve Rosenbaum

The power of the realization that we're all content producers is that collectively it levels the playing field.

Zappos & Desserts by Tawny: A Paradigm Shift in Entrepreneurship

Diana Mao | Posted 05.25.2011 | Business
Diana Mao

Making gobs of money is just not enough nowadays.

Creating a Happiness Culture: Zappos CEO Shows the Way

Steve Rosenbaum | Posted 05.25.2011 | Business
Steve Rosenbaum

As you read Delivering Happiness, it's clear that Hsieh is talking about customer happiness, but also employee happiness, and even his happiness. He says the goals of happiness aren't mutually exclusive.

Tony Hsieh: Why I Sold Zappos To Amazon

inc.com | Tony Hsieh | Posted 05.25.2011 | Business

Tony Hsieh built his online shoe retailer into an e-commerce powerhouse. But with credit tightening and investors eyeing the exits, Hsieh was forced t...

'Delivering Happiness': What Poker Taught Me About Business

Tony Hsieh | Posted 05.25.2011 | Home
Tony Hsieh

I started to notice similarities between what was good poker strategy and what made for good business strategy, especially when thinking about the separation between short-term thinking.

My Interview With Zappos CEO, Tony Hsieh, On Happiness

Soren Gordhamer | Posted 11.17.2011 | Healthy Living
Soren Gordhamer

What ties everything together and really helps us achieve our greater purpose is that Zappos is about delivering happiness.

Five Creative Relationship Management Tips to Make Someone Say, "Wow, I Want To Be Your Client"

Keith Ferrazzi | Posted 11.17.2011 | Healthy Living
Keith Ferrazzi

You don't have to have a multimillion dollar company to go above and beyond with creative gifts or acts of kindness that tell clients -- or even employees, colleagues or friends -- that you're paying attention.

Is Conscious Capitalism an Oxymoron?

Chip Conley | Posted 05.25.2011 | Business
Chip Conley

We may be entering an era of Karmic Capitalism when business realizes what goes around, comes around. Let's hope that the captains of industry apply noblesse oblige to the business world.

In Hiring, Don't Let Perfect Drive Out Good (and Innovative)

Jon Younger | Posted 05.25.2011 | Business
Jon Younger

As the jobless recovery recedes, and more and more jobs need to be filled, what is your organization's risk tolerance?

Why Press 5 for Customer Service When You Can Twitter?

Karthika Swamy Cohen | Posted 05.25.2011 | Media
Karthika Swamy Cohen

Social media portals are changing the ways in which companies are doing business, thanks to one-on-one interactions between consumers and employees.

Culture and Commerce: Zappos, Francesca's Sow Spirit

Patricia Martin | Posted 05.25.2011 | Chicago
Patricia Martin

Jobs and opportunity are shifting away from giant corporations to small and mid-sized companies, where there is a growing commitment to "culture" -- the spirit of the place.

Amazon's Acquistion of Zappos: A Superb Example of Karmic Capitalism

Chip Conley | Posted 05.25.2011 | Business
Chip Conley

Zappos has proven that "karmic capitalism" isn't just a catchy cliché, but it's also a very effective means to run a business and cash out at an extremely impressive return on investment.

How To Find The Thrill In Your Business

Roy Spence and Haley Rushing | Posted 11.17.2011 | Healthy Living
Roy Spence and Haley Rushing

Companies with a purpose have a way of seeing a need in the marketplace and conceiving of a never-before-thought-of solution to meet that need.

Can Happiness Help You in Business? A Visit to Zappos

Soren Gordhamer | Posted 05.25.2011 | Business
Soren Gordhamer

Zappos focuses on supporting individual expression and the internal happiness of each employee.